Field Service

fieldserviceEmpower field technicians to respond to your customers’ most pressing needs with the information most relevant to the task at hand. Positioning technicians where they’re needed most and equipping them with the intelligence they need to quickly resolve any situation reduces total cost to serve, enhances customer service levels and helps build customer loyalty. RESULTS

  • Decreased cost to serve
  • Higher first-time fix rates
  • More revenue captured through up-sell and cross-sell
  • Enhanced customer satisfaction
  • Increased customer loyalty and comfort through knowledgeable and helpful field staff
  • Accurate capture of all billable time and materials

FIELD SALES / DIRECT STORE DELIVERY (DSD)

FLEET MANAGEMENT & DELIVERY

SERVICES

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